Privacy Policy

1. Who I am

Drury's Plumbing Services is a sole trader business operated by Jacob Drury, based in Radcliffe, Greater Manchester, M26. I provide plumbing services across Greater Manchester.

Contact: jacob.drury501@hotmail.com · 07590 660921

2. What Data We Collect

When you use our website or contact us, we may collect:

• Name, phone number, and email address (when you submit our contact form or WhatsApp us)
• The message content you send us
• Your general location/area (when provided in forms)
• Technical data such as IP address, browser type, and pages visited (via analytics tools, if used)

3. How We Use Your Data

We use your personal information to:

• Respond to your enquiry or quote request
• Arrange and carry out plumbing services
• Contact you about your booking or job
• Improve our website and services

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of:

• Contract: When you request a quote or book our services
• Legitimate interests: To respond to enquiries and improve our service
• Consent: Where you have opted in to receive communications

5. Data Retention

We retain your contact details for up to 6 years after your last interaction with us, in line with HMRC record-keeping requirements. Enquiries that do not lead to a booking are deleted after 12 months.

6. Cookies

Our website may use cookies to improve your browsing experience. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics, if used)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at jacob.drury501@hotmail.com.

8. Terms of Service

By using this website and requesting our services, you agree to the following:

• All quotes are provided free of charge with no obligation
• Work will only proceed once you have approved the written quote
• Payment is due on completion of the work unless otherwise agreed in writing
• All work carries a workmanship guarantee — please contact Jacob directly if you have any concerns
• Drury's Plumbing reserves the right to decline any job at its discretion

9. Complaints

If you have a concern about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update.